Slotoro Privacy Policy

At Slotoro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at slotoro.com. We encourage you to read this document carefully so you fully understand your rights and our obligations. By using Slotoro casino online, you confirm that you have read and agreed to the terms described herein. If you do not agree, please discontinue use of our platform.

We at Slotoro are operated by Wiraon B.V., a company registered in Curaçao (Registration No. 146886), and managed by Briantie Limited (Cyprus, HE 385770). Our online casino slotoro is licensed by the Curaçao Gaming Control Board (GCB), Licence No. OGL/2024/686/0183. As a licensed operator, we are legally required to process your personal data in a responsible and transparent manner.

1. Information We Collect

When you register and use our Slotoro casino services, we may collect the following categories of personal information:

1.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, username, and password
• Residential address and phone number
• Government-issued identification documents (for KYC/AML verification)

1.2 Financial and Transaction Data

• Payment method details (e.g., Visa, Mastercard, Interac, Skrill, Neteller, crypto wallets)
• Deposit and withdrawal history
• Transaction amounts and currency used (EUR, USD, CAD, BTC, ETH, and other supported currencies)

1.3 Technical and Behavioral Data

• IP address, browser type, and device information
• Slotoro app usage data and session logs (iOS/Android)
• Game activity, betting history, and preferences
• Cookies and similar tracking technologies (see Section 6)

1.4 Communications Data

• Messages and inquiries submitted via live chat or email to [email protected]
• Feedback, complaints, and responses to our surveys
• Marketing communication preferences

2. How We Use Your Information

We at Slotoro use your personal data for the following legitimate purposes:

• Account management: To create, verify, and maintain your player account, including Slotoro login authentication and security
• Service delivery: To process your deposits, withdrawals, and to provide access to our full game library of approximately 3,000–5,000 titles
• Bonus administration: To apply and manage your Slotoro bonus, Slotoro free spins, promotions, and loyalty program rewards including VIP Space and Wheel of Fortune
• Regulatory compliance: To fulfil our obligations under Curaçao gaming regulations and anti-money laundering (AML) requirements
• Responsible gambling: To monitor gaming patterns and identify potential problem gambling behaviours
• Customer support: To respond to your inquiries and resolve issues via our 24/7 live chat and email support
• Marketing: To send you relevant promotional offers, including Slotoro no deposit bonus opportunities and Slotoro promo code notifications, where you have consented
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions and unauthorised access
• Platform improvement: To analyse usage data and enhance the Slotoro mobile app and web experience

3. Legal Basis for Processing

Our processing of your personal data is grounded in the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions
• Legal obligation: Processing necessary to comply with applicable laws, licensing requirements, and regulatory mandates
• Legitimate interests: Processing necessary for fraud prevention, security, and service improvement
• Consent: Processing based on your explicit consent, including for direct marketing communications

4. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment processors: Including providers of Visa, Mastercard, Trustly, MiFinity, Paysafecard, AstroPay, and cryptocurrency payment gateways
• Game providers: Such as Pragmatic Play, Evolution, Play'n GO, Betsoft, Yggdrasil, and other certified software partners who may receive session data for technical purposes
• Sportsbook operators: Our sportsbook is powered by DataBet and may receive relevant transactional information
• Regulatory authorities: Including the Curaçao Gaming Control Board and other competent authorities upon lawful request
• Affiliate partners: Including V.Partners (Vpartners), our official affiliate program — only aggregated or anonymised data is shared where possible
• Third-party service providers: Including IT infrastructure, cloud storage, fraud detection, and customer support tools operating under strict data processing agreements
• Group companies: Our sister brands Verde Casino and Awintura Casino, under shared operational infrastructure, where applicable

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. In most cases, we maintain player records for a minimum of five (5) years following account closure, in accordance with AML and gaming regulations. When data is no longer required, we securely delete or anonymise it.

6. Cookies and Tracking Technologies

Our Slotoro casino online platform uses cookies and similar technologies to deliver a personalised experience, analyse site traffic, and support marketing campaigns. The types of cookies we use include:

• Essential cookies: Required for core site functionality and secure Slotoro login sessions
• Analytical cookies: Help us understand how players interact with casino slotoro features and improve performance
• Marketing cookies: Used to deliver relevant offers such as Slotoro bonus code promotions and Slotoro free spins campaigns
• Preference cookies: Store your language, currency, and display settings

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to legal retention requirements
• Right to restriction: You may request that we limit how we use your data in certain circumstances
• Right to portability: You may request a structured, machine-readable copy of your data
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days.

8. Data Security

We are committed to protecting your data using industry-standard security measures. Our Slotoro platform is certified by eCOGRA, McAfee Secure, and MD5 Fair Play, and we implement SSL encryption, firewalls, and access controls across all systems. While no system is completely immune to security risks, we continuously review and update our measures to safeguard your information against unauthorised access, disclosure, or loss.

9. International Data Transfers

As an international operator serving markets including Canada, Germany, Poland, Austria, and others, we may transfer your personal data to countries outside your jurisdiction of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to maintain the protection of your data at a level consistent with applicable standards.

10. Children's Privacy

Our casino slotoro services are strictly intended for adults aged 18 years or older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately suspend that account and delete all associated data. If you believe a minor has accessed our services, please notify us at [email protected] immediately.

11. Marketing Communications

With your consent, we may send you information about Slotoro bonus offers, including Slotoro no deposit bonus codes, Slotoro casino free spins, weekly cashback promotions, and other relevant updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting our support team directly. Withdrawing consent will not affect the provision of our core gaming services.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of our Slotoro casino services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 directly on our website at slotoro.com
• Operator: Briantie Limited, Cyprus (HE 385770)
• Licence holder: Wiraon B.V., Curaçao (Reg. 146886)

We are committed to resolving any privacy concerns promptly and transparently. Your trust in our Slotoro casino online platform means everything to us, and we will always strive to handle your data with the utmost care and respect.